Fundamental Drawbacks  |
- Forms are too generalized and contain placeholders for information that is not required from a particular user. People can get confused with questions that are not applicable to them. Both paper forms and poorly designed web forms suffer from this drawback.
- Forms don't provide instant and specific feedback to the information entered and are hence prone to erroneous input. Forms can go “back and forth” many times between the organization and the user. This will in turn lead to wastage of both time and materials (in the case of paper forms).
- Paper forms and some web forms generally have a crowded appearance and a poor layout design, making them hard to understand at a glance, and contributing to a longer completion time
- Integration with ERP systems, web services or other enterprise software is manual with paper forms and some web form submissions
- At the point of submission, the user is not presented with a printable summary of the information relevant to his or her specific case. This is true for most web forms
- Complex paper forms contribute to the bureaucratic image of the organization concerned
- Paper forms are wasteful and damage the environment
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